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FAQs

Is it true that if liquid gets into the headphone jack that you can void your warranty?

Yes potentially, it triggers a sensor in the device that turns red when in contact with liquid. (namely the Apple iPhone 3G, 3GS, 4G and iPad). Please refer to Apples Pty Ltd web site for full warranty terms and conditions. For other mobile devices please refer to the manufacturers specific terms and conditions.

Is the iCatchi Plug™ compatible with all mobile devices?

No, it suits most smart phones and other portable devices that have a 3.5mm headphone jack. Please refer to the compatibility guide located under the "about us" tab. Please note that it is a guide and is not inclusive of all manufacturers make and models.

Will the iCatchi Plug™ work with compatible phones that have phones covers?

Yes, it will, however the fit may not be totally flush. iCatchi Pty Ltd will not refund your purchase in the case it is not fully compatible.

Will the iCatchi Plug come in any other colours other than white?

In the short term no, if there is demand for other colours this will be taken into consideration.

How quickly can the iCatchi Plugs be printed with my company logo?

Approximately 2-3 weeks and an allowance for delivery which will depend on your location.

What type of file or image is required if I want to print my company logo?

Typically a Vector File, each request will require some consultation with a representative from iCatchi Pty Ltd.

What is the cost if I want to buy in bulk?

This will be subject to the volumes requested?

How do I become a distributor of the iCatchi Plugs™?

Applications can be made via the "contact us" link and will subject to iCatchi Pty Ltd discretion.

What's included in the price?

Each iCatchi Plug™ includes one (1) iCatchi Clip™ and free shipping world wide.

How do I order the iCatchi Plugs with my company logo's?

Send us an email via the contact us link

Do the iPhone 4, iPhone 3 and iPads have an environmental sensor?

Yes, Apple may void your warranty if it gets triggered.

Is the iCatchi Plug compatible with the Nintendo DS games console?

Yes, please check our compatibility chart

Can I get an iCatchi Plug with the Carlton Football club on it?

Soon, we hope to have all the AFL clubs to choose from.

Can I use the iCatchi Plug for promotional purposes?

Yes, absolutely! Please contact us and we will be more than happy to provide options to suit your requirements.

Are you going produce the iCatchi Plugs with logo's from Ferrari, BMW, Porsche and Mercedes?

Watch this space! Please keep visiting our site for more exciting designs, logo's and images.

Will the iCatchi Plug be made to suit the 2.5mm headset port?

Yes, we plan to launch another exciting range of plugs and clips in the very near future.